 AFC Vacations Coronavirus Update (as of 30APR21)
We are monitoring the Coronavirus situation closely with the safety and security of our guests and staff always our top priority.
Travel Updates
As a result of continued restrictions in place for international travel, AFC has suspended operations for international tours and River Cruise Charters scheduled to depart through the end of July 2021, with operations expected to resume in the third quarter of 2021. Operations for some domestic itineraries resumed in September 2020, and most remaining tour programs are now operating. We have notified all travelers affected by suspended tour departures and continue to work with travelers to reschedule their trip to a later date or offer travel credit toward another AFC itinerary. We are in constant contact with suppliers, including airlines and ground operators, to evaluate the situation as it evolves, and will provide updates should the situation extend beyond the departures currently affected.
Travel Safety - AFC's Commitment to Wellness
AFC has protocols in place, including preventative measures, to prioritize the safety of our guests & staff. An overview of AFC’s general health and safety initiatives is available on https://www.afcvacations.com/afctours/images/gfxinfolist/commitment-to-wellness-afc.pdf. Guests are encouraged to follow CDC recommendations for prevention. Some of the CDC recommendations include but are not limited to washing hands frequently with soap and water, avoiding touching eyes, nose, and mouth, limiting close contact and covering your mouth and nose with a mask when around others. For more information please visit the CDC link below For more information please visit the CDC link below.
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
Destinations Requiring Passengers to Show Proof of Vaccination or Negative COVID-19 Test
Some states and destinations such as certain National Parks do currently require for tour group passengers to either be fully vaccinated or be tested for COVID-19 immediately prior to their trip. As the regulatory requirements are adjusted frequently by federal-, state-, and local authorities, we will notify affected passengers if there is a requirement to either show Proof of Vaccination or a Negative COVID-19 Test approximately 30-60 days prior to departure, to provide the most current and accurate information for each tour program and destination. Such requirements and their implementation are outside of AFC’s control and it is each passenger’s responsibility to adhere to federal-, state-, and local laws and applicable health regulations in place at the respective tour destination(s).
AFC Revised Cancellation & Rebooking Policies
We share our travelers concerns about upcoming travel. As such, we have created revised rebooking and cancellation policies to provide flexibility on most programs to rebook when you can look forward to your trip without concern for your health and safety. Other than airline assessed fees, you may apply the full value of what you have paid toward Future Travel until 76 days prior to departure. Airline fees are based on your specific ticket, and typically fully non-refundable. When you rebook, we will also work with your ticketed airline to attempt to secure Air Credit. While not guaranteed, if successful we will apply this value as an Air Credit toward Future Travel (Air Credit limitations & expiration dates apply and vary based on individual ticket and airline policies). Please note, the Travel Protection Plan and most travel protection policies typically do not consider an event of this nature as a covered event. Revised Cancellation and Rebooking Policies are not retroactive and do not apply to previously canceled/amended bookings. All re-bookings and cancellations are processed based on the policy in effect at the time the request to cancel/change a booking is received by AFC. See below for specific destination and product line exclusions.
AFC Land Tours not applicable to Passion Play 2022 or other Programs involving overnight Cruises.
0-75 days prior to departure
Standard Terms & Conditions apply
76-180 days prior to departure
Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of penalty. FTC can be used towards a future trip with AFC. If a Travel Protection Plan (TPP) has been purchased, and the TPP cost exceeds the penalty amount, the cost of TPP is refunded, and an FTC is issued for the amount of the penalty.
180+ days prior to departure
Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of penalty (most programs $100 pp penalty, some exceptions). FTC can be used towards a future trip with AFC. The Travel Protection Plan (TPP), if purchased, is refundable until 180 days prior to departure.
Is TPP Refundable?
TPP (Travel Protection Plan) (if chosen) is refundable until 180 days prior to departure & cannot be added after Final Payment.
*Rebooking Terms – Land Tours
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2022*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
-- Unused Future Travel Credit (FTC) has no cash value
--Future Travel Credit (FTC) is transferable to a friend or family member with confirmation by original FTC owner.
--Travel Protection Plan (TPP) will carry over. TPP cost will be adjusted based on total value of the new booking.
--Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration dates.
--Not applicable to Passion Play bookings.
AFC European River Cruise Charters
Temporary exceptions to Terms & Conditions vary by itinerary and departure date. Please contact us for details regarding your specific booking.
AFC Vacations Ocean Cruises
Temporary exceptions to Terms & Conditions vary by cruise line and departure date.
Q & A
What are my Rebooking options?
Rebooking Option #1 – Same Itinerary – New Date - Moving or rescheduling your existing Reservation to the same tour on another departure date & applying the Future Travel Credit to that new Reservation. Option #1 would give you the best chance to utilize any air credit.
Rebooking Option #2 – Different Itinerary – New Date - Rescheduling to a different itinerary on another departure date & applying the Future Travel Credit to that new Reservation.
Rebooking Option #3 – Credit Now – Itinerary Decision Later - If you need more time to make your rebooking decision, we can send you the Future Travel Credit that can be applied at a later date to the same or different itinerary on another departure date. Just be sure to make your new Reservation for a departure date prior to Dec 31, 2022.
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2022*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
--Unused Future Travel Credit has no cash value and is non-transferrable to other travelers
--Travel Protection Plan (TPP) will carry over. TPP cost will be adjusted based on total value of the new booking.
-Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration dates.
--Not applicable to Passion Play bookings.
What happens if I need to cancel my booking for the Rescheduled departure date?
--Cancellations off the rescheduled departure will be processed based on the cancellation schedule for the rescheduled departure. Cancellation fees will also be assessed, as applicable, based on the number of days prior to departure for the rescheduled departure date.
--Funds from the original departure date have been applied to the rescheduled departure date in the form of Future Travel Credit (and air credit, where applicable). Refunds will also be paid in the form of Future Travel Credit (and air credit, where applicable).
--Future Travel Credit refunds can be applied to a different itinerary or departure date prior to Dec 31, 2022. Air credits have different terms and expiration dates and vary based on airline and ticketing date. Applicable rules for the issuing carrier apply.
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