 AFC Vacations Coronavirus Update (as of 1SEPT20)
We are monitoring the Coronavirus situation closely with the safety and security of our guests and staff always our top priority.
Travel Updates
AFC has suspended operations for all tours scheduled to depart until and including September 8, 2020. Several tours within the US are scheduled to operate after September 9, 2020. All International Tours have been suspended through December 31, 2020. We are working with the affected travelers to reschedule their trip to a later date or offer travel credit toward another AFC itinerary. We are in constant contact with suppliers, including airlines and ground operators, to evaluate the situation as it evolves, and will provide updates should the situation extend beyond the departures currently affected.
Oberammergau Passion Play 2020 Update (as of 08APR20)
The Passion Play Committee decided to suspend the 2020 performance & production until 2022 in response to the coronavirus outbreak, and restrictions imposed by the Bavarian and German governments. We know this announcement comes as a disappointment to you, as it certainly does to us as well.
In light of this announcement, AFC has decided to suspend operations for Passion Play programs scheduled to depart between May and September 15, 2020 and operate programs that are scheduled to depart during the second half of September 2020 with alternate inclusions and enhancements replacing the Passion Play performance. Affected passengers are being contacted with options to either travel on one of the 2020 dates with modified inclusions & enhancements, reschedule to a 2022 Passion Play departure on similar dates, or rebook to a different tour/destination.
All other AFC itineraries, with the exceptions detailed above, are scheduled to operate as planned. Decisions whether to alter or reschedule future AFC programs would be made if circumstances continue to inhibit operations, based on travel warnings or restrictions that are extended, for an area/destination where AFC operates a program during that time.
The wellbeing and travel enjoyment of our guests is the paramount priority. AFC will continue to follow guidelines from all authorities and government advisories and remains in touch with our on the ground suppliers and airlines, to assess each individual itinerary we operate.
Travel Safety - AFC's Commitment to Wellness
AFC has protocols in place, including preventative measures, to prioritize the safety of our guests & staff. An overview of AFC’s general health and safety initiatives is available on https://www.afcvacations.com/afctours/images/gfxinfolist/commitment-to-wellness-afc.pdf. Guests are encouraged to follow CDC recommendations for prevention. Some of the CDC recommendations include but are not limited to washing hands frequently with soap and water, and avoiding touching eyes, nose, and mouth. The use of hand sanitizer is encouraged whenever soap and water may not be available. For more information please visit the CDC link below.
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
AFC Revised Cancellation & Rebooking Policies
We share our travelers concerns about upcoming travel. As such, we have created revised rebooking and cancellation policies to provide flexibility on most programs to rebook when you can look forward to your trip without concern for your health and safety. Other than airline assessed fees, you may apply the full value of what you have paid toward Future Travel until 60 days prior to departure. Airline fees are based on your specific ticket, and typically fully non-refundable. When you rebook, we will also work with your ticketed airline to attempt to secure Air Credit. While not guaranteed, if successful we will apply this value as an Air Credit toward Future Travel (Air Credit limitations & expiration dates apply and vary based on individual ticket and airline policies). Please note, the Travel Protection Plan and most travel protection policies typically do not consider an event of this nature as a covered event. Additionally, for those guests concerned but looking to make a brand new Reservation with AFC we have some New Booking Policies as well that allows guests to Deposit on a new trip without the worry of any cancellation fees prior to the Final Payment Date. See below for specific destination and product line exclusions.
2020 AFC Land Tours not applicable to Passion Play 2020 or other Programs involving overnight Cruises.
0-14 days prior to departure
Standard Terms & Conditions apply
29-15 days prior to departure
Excluding any non-refundable Travel Protection Plan, AFC will refund 25% of the Total Package price if paid in full.
59-30 days prior to departure
Excluding any non-refundable Travel Protection Plan, AFC will refund 50% of the Total Package price if paid in full.
60-75 days prior to departure
Excluding any non-refundable Travel Protection Plan, AFC will refund 75% of the Total Package price if paid in full or offer Future Travel Credit for 100% of the Total Package Price, valid toward future travel departing prior to Dec 31, 2021*, if paid in full.
76-180 days prior to departure
For current bookings (names & deposits in house) made prior to March 10, Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of penalty. FTC can be used towards a future trip with AFC. If a Travel Protection Plan (TPP) has been purchased, the cost of TPP will be issued as Future Travel Credit as well.
180+ days prior to departure
For current bookings (names & deposits in house) made prior to March 10, Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of penalty. FTC can be used towards a future trip with AFC.
*Rebooking Terms – Land Tours
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2021*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
-- Unused Future Travel Credit (FTC) has no cash value
--Future Travel Credit (FTC) is transferable to a friend or family member with confirmation by original FTC owner.
--Travel Protection Plan (TPP) will carry over. TPP cost will be adjusted based on total value of the new booking.
--Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration dates.
--Not applicable to Passion Play – see following pages for details on Passion Play rebooking options.
AFC Normandy, Paris & the Seine River Cruise Charter (Oct 20 or Oct 27, 2020 Departure)
Cancel on or prior to July 31, 2020:
Suites: Deposit is Non-Refundable.
All other categories: For current bookings (names & deposits in house) made prior to March 10, Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of $200 per person. FTC can be used toward a future trip with AFC.
Cancel after July 31, 2020:
Standard Terms & Conditions apply
AFC Vienna & Christmas Markets of the Danube River Cruise Charter (Dec 2, 2020 Departure)
Cancel on or prior to August 31, 2020:
Suites: Deposit is Non-Refundable.
All other categories: For current bookings (names & deposits in house) made prior to March 10, Standard Terms & Conditions apply with a Future Travel Credit issued in the amount of $200 per person. FTC can be used toward a future trip with AFC.
Cancel after August 31, 2020:
Standard Terms & Conditions apply
AFC Vacations Ocean Cruises
Temporary exceptions to Terms & Conditions vary by cruise line and departure date.
Q & A
What are my Rebooking options?
Rebooking Option #1 – Same Itinerary – New Date - Moving or rescheduling your existing Reservation to the same tour on another departure date & applying the Future Travel Credit to that new Reservation. Option #1 would give you the best chance to utilize any air credit.
Rebooking Option #2 – Different Itinerary – New Date - Rescheduling to a different itinerary on another departure date & applying the Future Travel Credit to that new Reservation.
Rebooking Option #3 – Credit Now – Itinerary Decision Later - If you need more time to make your rebooking decision, we can send you the Future Travel Credit that can be applied at a later date to the same or different itinerary on another departure date. Just be sure to make your new Reservation for a departure date prior to Dec 31, 2021.
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2021*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
--Unused Future Travel Credit has no cash value and is non-transferrable to other travelers
--Travel Protection Plan (TPP) will carry over. TPP cost will be adjusted based on total value of the new booking.
-Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration dates.
--Not applicable to Passion Play – see following pages for details on Passion Play rebooking options.
What happens if I need to cancel my booking for the Rescheduled departure date?
--Cancellations off the rescheduled departure will be processed based on the cancellation schedule for the rescheduled departure. Cancellation fees will also be assessed, as applicable, based on the number of days prior to departure for the rescheduled departure date.
--Funds from the original departure date have been applied to the rescheduled departure date in the form of Future Travel Credit (and air credit, where applicable). Refunds will also be paid in the form of Future Travel Credit (and air credit, where applicable).
--Future Travel Credit refunds can be applied to a different itinerary or departure date prior to Dec 31, 2021. Air credits have different terms and expiration dates and vary based on airline and ticketing date. Applicable rules for the issuing carrier apply.
$99 RISK FREE DEPOSIT for New 2021 Bookings (as of 1SEPT20)
$99 per person Deposit (usually $350) is valid for new 2021 bookings made between August 28-October 30, 2020 on AFC brochure featured land tours and European river cruises. Deposit is due at time of Booking and not applicable to Ocean Cruises or US Steamboat Cruises.
AFC Passion Play (Oberammergau) - May 21, 2020 – Sep 9, 2020 Departures Land Tour - Highlights of Bavaria & Austria
Rebooking Option #1 – Same Itinerary less Passion Play on September 22, 2020: Travel & Get $850 pp Added Value - If you travel on the September 22, 2020 Highlights of Bavaria & Austria, you are getting the same wonderful travel experience with the same number of days & meals, plus $850 pp dbl/$950 single in value for the replacement of the Passion Play, including a $425 pp FTC that can be applied toward a 2022 Passion Play program with AFC.
Rebooking Option #2 – Same Itinerary & Similar Date in 2022: Rebook for 2022 Oberammergau Passion Play - Highlights of Bavaria & Austria - 2020 Rates would be honored for 2022, and all money would be transferred as a FTC to the 2022 (similar dates) and 2020 Prices would be guaranteed. Plus an additional $200 pp Credit would be applied to your 2022 Final Payment (or refunded after you travel if you are paid in full for 2020)
Option #3 - Opt out of Rebook/Cancel: All money would be refunded with the exception of the $500 pp Deposit or TPP (if purchased) which would be issued as a FTC good through Dec 31, 2021 or applicable to 2022 Passion Play.*
AFC Passion Play (Oberammergau) – Sep 22, 2020 Departure Land Tour - Highlights of Bavaria & Austria
Renamed to: September 22, 2020 Highlights of Bavaria & Austria
Travel & Get $850 pp Added Value - If you travel on the September 22, 2020 Highlights of Bavaria & Austria, you are getting the same wonderful travel experience with the same number of days & meals, plus $850 pp dbl/$950 single in value for the replacement of the Passion Play, including a $425 pp FTC that can be applied toward a 2022 Passion Play program with AFC.
Rebook Same Itinerary & Similar Date in 2022: Rebook for 2022 Oberammergau Passion Play - Highlights of Bavaria & Austria – 2020 Rates would be honored for 2022, and all money would be transferred as a FTC to the 2022 (similar dates) and 2020 Prices would be guaranteed. Plus an additional $200 pp Credit would be applied to your 2022 Final Payment (or refunded after you travel if you are paid in full for 2020)
Cancel: All money would be refunded with the exception of the $500 pp Deposit or TPP (if purchased) which would be issued as a FTC good through Dec 31, 2021 or applicable to 2022 Passion Play.*
*Rebooking Terms – Passion Play Land Tours
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2021 or applicable to 2022 Passion Play final payment.*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
--Unused Future Travel Credit (FTC) has no cash value and is non-transferrable to other travelers
--Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration
AFC Passion Play (Oberammergau) – September 20, 2020 Highlights of the Danube River Cruise
Renamed to: September 20, 2020 Highlights of the Danube River Cruise
Travel & Get $1,000 pp Added Value - If you travel on the River Cruise, you are getting the same wonderful cruise with the same number of days & meals, plus $1,000 pp dbl/$1,100 single in value for the replacement of the Passion Play, including a $425 pp FTC that can be applied toward a 2022 Passion Play program with AFC.
Cancel & Rebook 2022: For guests choosing to Cancel the 2020 Highlights of the Danube River Cruise due to the Passion Play postponement and reserve their space on a September 2022 Passion Play program with AFC (2022 Passion Play - Highlights of Bavaria & Austria), all money would be transferred as a FTC to their 2022 booking and 2020 Prices would be guaranteed plus an additional $200 pp Credit would be applied to your 2022 Final Payment.
Cancel: All money would be refunded with the exception of the $500 pp Deposit or TPP (if purchased) which would be issued as a FTC good through Dec 31, 2021 or applicable to 2022 Passion Play.*
*Rebooking Terms – September 20, 2020 Highlights of the Danube River Cruise
--New land or European River Cruise travel services using the FTC must depart prior to Dec 31, 2021 or applicable to 2022 Passion Play final payment.*
--Future Travel Credit (FTC) may be applied towards one or more new bookings
--Future Travel Credit (FTC) may not be applied towards existing reservations
--Unused Future Travel Credit (FTC) has no cash value and is non-transferrable to other travelers
--Any air credits available are not guaranteed and AFC will attempt to use any air credits. Air credit limitations & expiration dates apply, and vary based on air carrier, individual ticket and ticketing date (most expirations have been extended to 12/31/21 & some into 2022).
--FTC and Air credits (if applicable) are separate credits with different terms and expiration.
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